The company slowly grew into a full department store and went national, launching in 1998. Nordstrom Northfoto / įamed department store Nordstrom actually began in 1901 as a Seattle shoe store.

During the height of the pandemic, an entire subtopic of memes popped up about shoppers missing the store.īut if you can’t make it to one of the discount chain’s more than 1,900 locations, is open 24 hours a day, and the company is expanding its next-day delivery options. Target Syda Productions / Įscaping the stresses of home to wander the tidy, well-stocked aisles of Target is a beloved American cliche. 10 on a recent list of 18 retailers at risk of bankruptcy. Still, the business world isn’t proving easy these days for Wayfair. Wayfair Casimiro PT / Īmerican Customer Satisfaction Index score: 79īuy a sofa online, without ever sitting on it? It may not be for everyone, but Boston-based Wayfair has been selling furniture and home goods that way since 2002. Here’s a look at the top online retailers for customer satisfaction, leading up to the surprising company that beats out Amazon. Benchmarks included everything from reliability of mobile app and variety of shipping options to ease of navigation. The study is based on interviews with more than 35,000 customers, chosen randomly and contacted via email.

The recently released American Customer Satisfaction Index covers six retail industries, from gas stations to drug stores, and examines how Americans feel about them. It reported $149.2 billion in sales in the three months ending in December 2022.īut Amazon isn’t alone in the online-shopping marketplace, and there’s one company that beats out the Seattle-based behemoth when it comes to customer satisfaction. For many consumers, “online shopping” might be synonymous with “Amazon.” The enormous multinational retailer has come a long way from its 1995 beginnings as an online bookstore.

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